Campaign for Real Ale (CAMRA)
APT provides a professional service without losing the Personal touch. Over the past 12 months APT have worked closely with CAMRA to develop the membership service function beyond what had been achieved in the previous three year period with another supplier. We have an excellent working relationship and hope the next 12 months will be as productive as the first.
Flexible, personalised and interactive; APT's web portal product provides a user friendly, dynamic facade to a powerful membership system hosting our database. Professional staff and appointed volunteers alike can access data quickly and effectively. The portlet system allows us to alter the screen we use with different tasks we undertake. You can have as much or as little information on screen as you like. It is the user’s choice and that choice is individual to that user. This is a web based membership system solution with a difference. It empowers the user rather than restricts.
John Cottrell – Head of Membership Services
The Royal Life Saving Society (RLSS)
RLSS have been working with APT for several months in the customization and development of their Stratum package. We chose APT after a lengthy tender process, in which they came across as the most technically skilled, the best fit to our organization and the most passionate supplier. This has been borne out since then, and I maintain full confidence in the company and the product. They have already proved they will go ‘the extra mile’ to ensure things are right, and I look forward to a long and fruitful relationship between our companies.
Chris Nelson – ICT Manager
Institution of Mechanical Engineers (IMechE)
The Institution of Mechanical Engineers (IMechE) was an established customer already when we outsourced our subscriptions function in 2002 and I have worked with the APT Stratum and Spectrum teams for many years now. The Stratum support team is very responsive and always deals with first line issues quickly and efficiently. I have also built strong links with the developers with project work, and I find APT very receptive to showing me areas of the system that traditionally the software house would block access to.
The Spectrum team are highly competent particularly with Financial and Data Protection procedures which are followed to the letter. It is clear from the staff in this area that APT has a solid recruitment policy as often staff is much more skilled than one could expect in the role. APT's senior management is very helpful and keen to develop links with their clients, and still have a very strong technical knowledge of their product.
IMechE has recently begun work on the Staff Portal in order to reduce the amount of client software required. Although users of the client software are familiar with this type of system, users in Marketing teams and senior management are less so. Consequently, the Staff Portal, along with the excellent Informer reporting system will be a key part of our future plans.
Richard Jackson – Systems Analyst
The Stratum software is central to our core processes. All communication with our members is directed through it. The efficiency and accuracy with which the Institution operates is clearly linked to the software.
Stratum and Spectrum have brought many benefits to the IMechE. Time and again they have proved to be invaluable tools on which we have come to depend.
Nigel Southwood - Director of Membership and Information Services
The British Psychological Society (BPS)
APT has provided the Society with outsourced membership services. In the 18 months that this has been in operation, it has run very well and proved popular with members. The call statistics received weekly allow us to review the service provided in terms of volume of calls and waiting times
Russell Hobbs - Finance Director
Stratum is now a vital element of our membership applications, subscription renewals, publication purchases, merchandising, event management, student assessment tracking and committee list maintenance.
It is user friendly. Before we had it, we had to spend around three days manually putting the right magazine inserts into the right envelopes, and now the database does it in 30 minutes. We can see a full correspondence log for every member at a glance. Our membership records are integrated with our finance records. The system isn’t perfect, and we are always developing it, but now we wouldn’t manage without it.
Graham Bennett - Business Information Manager
British Society for Rheumatology (BSR)
Our society has been a customer of APT’s for many years and during that time we have developed a close working relationship that has helped us to develop and improve our membership services. The improvements and enhancements that have been made are not just down to the dedication and skill of APT’s team but also because products such as Stratum have proved to be reliable, flexible and sophisticated enough to manage our complex membership arrangements.
We have recently worked on a project with APT to use the web based Staff Portal for quicker and easier access to members records for all of our staff and we have also introduced the use of Informer reporting software. Both of these improvements have proved to be very popular with staff, allowing instant access to records with an intuitive and attractive interface.
We are planning many more changes to enhance our service to members and we look forward to continuing our excellent working relationship with APT.
Peter Kennedy – Operations Manager
The Open University
Here at the Open University we are very happy with our Stratum system and APT. Stratum is a key part of our daily operations through which we conduct our core business practices. We have formed a great relationship with APT and find that they are knowledgeable, helpful and efficient. We have recently been using the new Informer reporting tool and are finding it both powerful and intuitive.
Selena Devereux - Database Systems Manager
Associated Society of Locamotive Steam Engine and Firemen
I am very happy with the service I have received from APT Solutions Ltd. APT Solutions are always keen to help and offer great support to our organisation. I highly recommend them to any new organisation for their membership needs and requirements.
Jenny Baldwin - Membership Administrator
Australian Services Union
NSW & ACT (Services) Branch
We made a decision to move away from the Unison membership database we had used for many years to Stratum three years ago. We did this because of the core inflexibility of the Unison database software. Put simply, it was old technology which could not cope what we now wanted to do, the way we organise and the information we wanted to record and report on. Unions are not all the same and we wanted a database that we could customise and could cope with changes over time so it was good for the longer term. Changing to Stratum was like moving from a normal mobile phone to a blackberry – you would never go back.
Sally McManus - Branch Secretary